Online Facial Consultation Service System Construction

To build an efficient online facial consultation system, the first step is to select a suitable service carrier. Brands can develop mini-programs or embed service modules in official apps, covering core functions such as appointment booking, multi-channel communication (text, voice, video), consultation record archiving, and online payment. The interface design should be simple and intuitive, and user skin information and consultation records should be encrypted to ensure data security. Secondly, a professional consultant team should be built: recruit personnel with beauty therapist qualifications or dermatology-related work experience, and conduct systematic training on platform operation, communication skills, and standardized diagnosis processes. A consultant file system should be established to display professional fields and successful cases, facilitating users to make precise choices. In terms of service process, a closed loop of “user appointment – demand matching – professional diagnosis – plan output – follow-up tracking” should be formed. Consultants need to accurately grasp user needs through video observation and in-depth communication, output personalized skincare plans including product recommendations and usage methods, and conduct follow-up visits 24 hours and 7 days after the consultation to adjust the plan according to the user’s use effect. At the same time, popularize professional skincare knowledge during the consultation to enhance the user’s trust in the brand.